BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

 

BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

But the long game is one of investing in and training staff with enough new skills, especially in consulting and emerging technologies to make a credible play in tomorrow’s game. Terminology is chief …

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